1. About this policy
Bytemind Group (referred to as “we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information collected through bytemind.com.au and in our direct communications.
2. Information we collect
When you submit our enquiry form, we may collect your name, email address, organisation and the information you include in your message. To protect the form from spam and misuse, we also process technical information such as your IP address, browser information, referral page, submission time and a unique submission reference.
3. How we collect information
We collect information directly from you when you contact us or submit the website form. Limited technical information is collected automatically when the form is used for security, troubleshooting and spam prevention.
4. Why we use it
We use personal information to respond to enquiries, understand potential projects, communicate with you, maintain the security and reliability of our website, prevent spam and misuse, and meet applicable legal obligations. We do not sell personal information.
5. Service providers and disclosure
We use service providers where necessary to operate the website and respond to enquiries. This includes Cloudflare Turnstile for automated-abuse prevention and SMTP2GO for delivery of website enquiries. We may also disclose information where required by law or where reasonably necessary to protect our rights, users or systems.
6. Overseas processing
Some technology providers may process or store information outside Australia using global infrastructure. The countries involved can change according to provider operations and routing. We take reasonable steps to select reputable providers and limit the information shared to what is needed for the service.
7. Storage and security
Website enquiries are delivered to our business email environment. We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, ongoing communications, security, record-keeping or legal requirements. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
8. Access, correction and deletion
You may ask to access or correct personal information we hold about you, or request deletion where appropriate. Contact us at hello@bytemind.com.au. We may need to verify your identity before acting on a request.
9. Privacy questions and complaints
If you have a privacy question or believe we have mishandled your information, contact hello@bytemind.com.au. Please provide enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you remain dissatisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
10. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.
11. Contact
Bytemind Group
Victoria, Australia
hello@bytemind.com.au